You must be an authorized payer to view your student's eBill.
Account Information / eBill Statement
- Log on to https://commerce.cashnet.com/cashneti/static/epayment/vtpay/login
- Choose ‘Statements’
- Clickon the desired eBill
NOTE: The current balance may be different than the eBill statement balance if charges or credits have been applied to your account since the eBill was generated.
Frequently Asked Questions
How is the eBill different from a paper bill?
The statements displayed within Transact are the same format as our paper statements, which we do not mail to current students, faculty, or staff. The most recent statement is available, in addition to several months of statement history, under Statements. Current account status information is reflected under Activity Details, which includes transactions made since the most recent statement.
You may at any time print the eBill and return the bottom portion of the statement along with a paper check to the address listed on the statement. The same due date applies regardless of whether you choose to pay by paper check, eCheck/ACH, or credit card, so please allow sufficient mailing time if a paper check is being sent to us.
When can I expect to receive a bill?
All statements are generated electronically for currently enrolled students and are stored on our eBilling and payment system, Transact. No paper bill is sent. The Bursar's Office generates billing statements at least monthly for new account activity with full payment due by the statement posted due date. Charges are assessed upon enrollment for courses through the Hokie SPA.
An email is sent to the VT email address (the vt.edu address) notifying customers and their authorized payers that a bill has been generated and is ready for viewing. Within the system, users can view their Activity Details and Statements, as well as view and print a pdf version of the eBill.
An electronic payment can be made by echeck/ACH or credit card, or a paper check can be mailed along with the top portion of the pdf version of the statement.
I didn't get my eBill or my payment acknowledgement. Why?
Statements are made available online and students are notified by email at least monthly for any new account activity or for previously unpaid balances. Receipts are emailed immediately following an online payment. If you did not receive an electronic bill notification, it may be because you don't owe anything, which you may verify by looking at your account summary on the Hokie SPA.
If you feel you should have an eBill but do not, or if you did not receive a receipt for an online payment made, please contact the Office of the University Bursar atbursar@vt.edu.
A by-product of mass email is the filtering of these messages by automatic spam detection and filtering settings supported by email clients. While we have taken all possible precautions to ensure that our eBill notifications and payment notifications are not picked up as spam, you may need to review your email software's spam or "junk" mail filter settings just in case. Please mark bothbursar@vt.eduandbursar@mail.bursar.vt.eduas safe senders in your email client.
Why doesn't my eBill show all my Financial Aid, or the payment that I just made?
Your eBill is processed at a point in time. The Bursar's Office bills at least monthly for any balance due or for any new account activity.If you make a payment, incur new charges, or if your financial aid changes after the monthly billing process, these changes can be viewed under the Account Summary on Hokie Spa. Activity Details within the Transactsystem also displays the same type of information.
I cannot view the pdf version of my bill; what do I do?
Try switching to an alternate browser if you can. Generally, your configuration settings for Adobe (pdf) documents within your browser causes this problem and a different browser can often open the document where another cannot.
You can also change this setting within your Adobe reader itself. Open Adobe reader (this is for version 7.0), choose 'Edit', 'Preferences', then select the 'Internet' category on the left. Either select or de-select the 'Display PDF in browser' option. If de-selected, pdfs will open the Adobe reader application and display, if selected, the pdfs will open within your browser. Depending on how your browser is configured to open pdf documents, simply changing from one method to the other will fix the problem.
My eBill balance doesn't match my Hokie SPA Account Summary. Why?
We are sensitive to the needs of students to have email sent to another email address to ensure timely receipt and acknowledgement. The online system allows you to set up an additional email address in the User Preferences template. Addresses and alternate addresses for authorized payers are maintained separately within the system.
Please remember that your VT email address is the email used for all university communications. This email address is your primary address for the on-line system and cannot be edited.
Should your alternate, or secondary address change, don't forget to log into the on-line system and update it there as well!
What if I want to pay my most up-to-date account balance?
Your eBill is processed at a point in time. The Bursar's Office bills at least monthly for any balance due or for any new account activity.If you make a payment, incur new charges, or if your financial aid changes after the monthly billing process, these changes can be viewed under the Account Summary on Hokie Spa. Activity Details within the Transactsystem also displays the same type of information.
